Visible and Invisible

I came across this pictoral defination of culture- and I don’t think anything else could explain organisation culture better.

Culture has two dimensions:

The Visble Organisation: This includes the hierarchy, chain of command, official values, written rules, policies, and communication systems.

The Invisible Community: This is the network of relationships, lived values, unwritten rules, social norms, and the emotions that bind people together.

The magic happens at the intersection of these two. That’s where a culture becomes truly robust.

What happens is, most consulting firms focus solely on the visible aspects, which can fall flat if the invisible isn’t nurtured. The invisible requires diving deep into behaviours, psychology, and how values and vision are experienced daily.

This is why the quote “Culture eats strategy for Breakfast” resonates so strongly. Get the culture right and everything else- employee passion, customer service, quality and brand building follows naturally.

ARC, focuses on both- the visible structure and the invisible essence of your organisation’s culture.